Hikari Tropical Crab Cuisine

Feeding:

For lobsters, shrimp, underwater crawfish and other aquatic scavengers, feed one (1) to four (4) mini sticks twice daily based on size. Care should be taken to avoid over-feeding and always remove uneaten food after feeding period to avoid health impacting water quality issues.

Hermit Crab Care & Maintenance: With proper care and feeding hermit crabs can live to be 10 years old. A clean environment free of debris and stagnant or soiled water is necessary for optimum health. Hermit crabs require large amounts of clear, clean water as part of their feeding. Their water source should be changed daily. Ideally, the temperature of their enclosure should be 75°F (24°C) with higher humidity and free of rapid temperature changes or drafts. Hermit crabs have no regular dining routine, rather they tend to eat at varying intervals from days to two weeks in length. For the best results feed Hikari^® Tropical Crab Cuisine^® in a clean shallow dish once a week. After 24 hours remove uneaten food from the enclosure. Feed an amount equal to 2 grams of food (approximately a thimble full) for each hermit crab per feeding.

Canada Post has begun the process of safely ramping up and stabilizing operations across the country. With a large, integrated network of processing plants, depots and post offices, stabilizing operations will take time and the company asks Canadians for their patience.

• Canadians should expect delivery delays through the remainder of 2024 and into January 2025.

Canpar has issued a delay in service notification due to increased shipment volumes and inclement weather in some areas.

Petland ships orders Monday through Friday (excluding statutory holidays).  We use Canada Post, Purolator & Canpar for delivery.  "Free Shipping" will usually be sent through Canpar Ground service.  Canpar Ground & Purolator Ground services do not have guaranteed delivery times and the shipping times will only be estimates.  

Orders made online after at 11 AM CST on Fridays will ship the following business week.  When considering delivery times after an order is placed, please allow 1-3 business days to process your order. Courier delivery times do not include the day the order has been picked up from our warehouse. 

Orders that include "special order" items will not be shipped until the "special order" item arrives in our warehouse.

Please provide a street address if you choose "Free Shipping", Canpar or Purolator as your shipping method. 

• If you have a PO Box, Rural Range Road, Township Road or Site land location address, you must choose Canada Post as your shipping method.
• If your address is an apartment or condo, please include the buzzer number.

Both Canpar and Purolator shipments will require a signature upon delivery unless you have requested the shipment to be left at your front door with "no signature required". **  If you do not make this request and are not home to receive your order, an attempted delivery notice will be left at your front door.  The notice will indicate the depot where you can pick up your shipment.

**Please note that neither Petland nor the delivery service is liable for any lost or stolen packages if you have requested the shipment to be left at your front door.

Undeliverable packages:

Occasionally, we will have a package returned to us because it was undeliverable. When this occurs, we will issue a full refund for the price of the product plus taxes. Shipping charges are non-refundable.  If your order had "Free Shipping" the shipping charges incurred by Petland for your order will be deducted from the total product refund amount.

We can receive packages as undeliverable for the following reasons:

• Missing house number, unit number or buzzer number
• Missing street name, City, or province
• Incorrect Postal Code
• Failed delivery attempts or the item was not picked up from the local depot within 5-10 business days.
• Refused by the recipient.

Petland.ca customers have toll-free access to highly trained customer service reps for solutions to a variety of pet questions. Contact us with any questions or concerns.